Description
The opportunity This role will play a major component in the success of the Unity exchange networks, through onboarding new DSPs, solving technical issues, investigating client issues, integrating new DSPs, and more. This Support Engineer will report into the Prog Ops & Support team within the ecosystem of the Programmatic team and will be the technical point of contact for Account Managers, Sales, BD and more. What you'll be doing - Responding to Account Manager's technical issues they're having with a DSP. This can range from discrepancies, to investigating why bids aren't being won, why bid requests aren't coming through, to a range of other technical issues. - Integrating a new DSP to bid into the network - Implementing custom requests for ProgOps, Account Managers, and DSPs. - Responding to DSPs issues regarding bids, losses, discrepancies, show failures, broken creatives, rendering issues and more What we're looking for - Programmatic advertising technology expertise including knowledge of DSPs, SSPs, ad exchanges, real-time bidding (RTB), OpenRTB protocols, and ad serving ecosystems - Support engineering experience with proven ability to troubleshoot technical issues, manage escalations, communicate solutions clearly to non-technical stakeholders, and balance multiple priorities - Proficiency with web debugging and network analysis tools (Chrome DevTools, Charles Proxy, Fiddler) to capture HTTP/S traffic, inspect bid requests/responses, and diagnose API integration issues - Strong data analysis skills using SQL, Excel (pivot tables, advanced formulas), or similar tools to investigate discrepancies, identify patterns, and create actionable insights from large datasets - Experience implementing or working with AI tools (ChatGPT, Claude, Python scripts, automation platforms) to improve operational efficiency, streamline workflows, or enhance problem-solving You might also have - Object oriented programming language; javascript or python - Familiarity with manipulating mobile advertising traffic via a web debugger - SQL experience Additional information - Relocation support is not available for this position - Work visa/immigration sponsorship is not available for this position Benefits At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance. Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status. While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program Life at Unity Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles