The AR Solution Expert will work with our customers to translate complex ambiguity into a technical and high-level project/engagement plan. In this role you will uncover key business requirements in a sometimes-unstructured environment and set the right technical direction in the early stages of our projects.
As a RE’FLEKT team member you will be involved from project strategy through execution, through performing strategic consulting, engaging with our customers to discover process optimization opportunities, extracting high level business and technical requirements, and utilizing RE'FLEKT's implementation methodology to successfully deliver AR engagements.
WHAT YOUR TASKS ARE
Organize and/or attend workshops with business development managers to demonstrate RE’FLEKT’s technical capabilities and value the platform adds to potential customers
Develop and deliver technical presentations and tailored demonstrations of the REFLEKT ONE and Remote Platforms to customers, prospects, and partners. This may include adhoc live demos to stakeholders at various levels within an organization (associate- to executive- level management)
Execute trainings and onboarding of new users on the platform
Work with customers, business partners, and the RE'FLEKT team to formulate a holistic AR solution to meet the project goals (solution components include platform content creation, configuration plan, potential project plan)
Spearhead discussions with both business and the RE'FLEKT team to extract critical business requirements and present a technical vision and solution architecture that meets our customer needs – this will include working with cross-functional team members within business and IT
Build the solution architecture which provides the customer and RE'FLEKT team guidance on the components required (images, videos, 3D content, and resourcing) to implement a holistic AR solution
Act as a RE’FLEKT technical and business subject matter expert, and trusted advisor to RE'FLEKT's customers
Ensure that our projects are successful by working closely with different teams at REFLEKT, such as professional services, sales and product development
Identify opportunities for product improvements and link to the development teams
WHO WE ARE LOOKING FOR
While this is not a development position, technical experience with enterprise systems will help you to understand and design RE’FLEKT’s solutions to meet the needs of our customer’s requirements. Experience in any of the following areas is a plus:
Minimum of 3 years of work experience in technical sales or technology consulting
Degree in Computer science or engineering (or similar qualification)
Ability to communicate complex topics on different levels
Experience with industrial software solutions is a plus
Strong skills in customer communication and a passion for customer service
Startup mentality to take responsibility through personal initiatives and deliberate actions
Team player with commitment to build a world-class customer experience
Desire to drive improvements continuously
Fluency in German and English
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.