What You will do
* Supporting IOS-XR, a growing technology encompassing products widely deployed by Service Providers. (ASR9000, NCS6000, NCS5500, CRS)
* Provide phone/email/fax consultation to independently debug sophisticated product problems to Cisco customers, partners, account teams.
* Independently tackle & debug product problems
* Provide systems/product training.
* Focal point for large account network problem resolution.
* Acts as a technical guide.
* Provides support on a worldwide basis.
Who You will Work With CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
Who You Are
* Should have 4+ years' experience working in at least TWO of the following Service Provider focused technologies: Routing Protocols, IPv4 and IPv6, MPLS, Quality of Service, L2VPN
* Technical Consulting Engineer is part of a highly skilled team in a ground breaking technology supporting IOS-XR Operating system and routers (ASR9000, CRS, NCS6000).
* Provide second/third level technical support via phone, email, web and remote access for XR products such as ASR9000, NCS6000/NCS5500 & CRS.
* Have a proven understanding of Networking industry, products and protocols.
* Have crisis leadership skills and ability to balance critical customer issues/problems are second to none.
* Seek networking problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
* Solid grasp of TCP/IP, Routing, and Switching fundamentals will be preferred.
* Provides solution to solve sophisticated product and network problems.
* Efficient utilizes lab setups to duplicate and solve problems.
* Provides product training and intellectual property material.
* Submits complete and accurate defect reports in area of expertise.
* Certified technical guide in at least one area (R&S, Service Provider).
* Consults with other Teams in Cisco to assist Customers.
* Engages as technical representative on sophisticated customer issues.
Why Cisco At Cisco, each person brings their unusual talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people
We connect everything - people, process, data and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
We Are Cisco.
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